Legal

Privacy Policy

Last updated: January 2025

Volition Solutions, LLC ("Volition Solutions," "we," "us," or "our") operates the website volitionsolutions.co and provides managed IT services, cybersecurity solutions, cloud infrastructure management, and related technology consulting services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or otherwise interact with our company.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you interact with our website or services. This includes, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Company or organization name
  • Job title or role
  • Mailing address
  • Any other information you choose to provide through contact forms, service requests, or direct communications

Technical Information

When you visit our website, we may automatically collect certain technical information about your device and connection, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and operating system
  • Screen resolution and display settings
  • Referring URL and exit pages
  • Date and time of your visit

Usage Data

We collect information about how you interact with our website and services, including:

  • Pages visited and content viewed
  • Features and tools used
  • Navigation paths through the website
  • Time spent on individual pages
  • Click patterns and interactions with site elements

Information from Clients

In the course of delivering our managed IT services, cybersecurity solutions, and related technology services, we may access, process, or store information related to our clients' IT environments. This may include:

  • IT systems data, including hardware and software inventories
  • Network configurations, architecture diagrams, and infrastructure documentation
  • Security logs, event data, and threat intelligence
  • System performance metrics and monitoring data
  • User account information and access control configurations
  • Backup and recovery data

All client data is collected and processed strictly in accordance with the terms of our service agreements. We treat all client environment data as confidential and handle it with the highest level of care and security.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and improve our services — To deliver managed IT services, cybersecurity monitoring, cloud solutions, and other technology services as outlined in our service agreements; and to continuously improve the quality, reliability, and effectiveness of those services.
  • Communicate with you — To respond to your inquiries, provide customer support, send service-related notifications, deliver important updates about your IT environment, and share relevant information about our offerings.
  • Process service requests — To handle support tickets, onboarding requests, consultation scheduling, emergency support requests, and other service-related activities.
  • Security monitoring and threat detection — To monitor client networks and systems for security threats, vulnerabilities, unauthorized access attempts, and suspicious activity as part of our managed security services.
  • Compliance and legal obligations — To meet regulatory requirements, respond to lawful requests from authorities, enforce our terms of service, and protect the rights, property, and safety of Volition Solutions, our clients, and others.
  • Analytics and optimization — To analyze website usage patterns, understand how visitors interact with our content, measure the effectiveness of our communications, and optimize our website and marketing efforts.

3. Information Sharing

Volition Solutions does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. We will never monetize your data or share it with data brokers.

We may share your information only in the following limited circumstances:

Service Providers and Vendors

We may share information with trusted third-party service providers and technology vendors who assist us in delivering our IT services to you. This includes, but is not limited to, cloud hosting providers, security platform vendors, software licensing partners, backup and disaster recovery providers, and other technology partners essential to our service delivery. All third-party vendors with whom we share information are contractually bound by confidentiality agreements and are required to protect your data in accordance with industry standards and applicable law.

Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or enforceable government request. This includes complying with subpoenas, court orders, or other legal obligations, as well as cooperating with law enforcement investigations when required by applicable law.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. In such circumstances, we will make reasonable efforts to notify affected parties and ensure that the receiving entity agrees to protect your information in a manner consistent with this Privacy Policy.

4. Data Security

As a managed IT services and cybersecurity company, we take the protection of your data extremely seriously. We implement industry-standard security measures and best practices designed to protect your personal information and client data from unauthorized access, alteration, disclosure, or destruction.

Our security measures include, but are not limited to:

  • Encryption in transit and at rest — All data transmitted to and from our systems is protected using TLS/SSL encryption. Data stored on our systems is encrypted at rest using AES-256 or equivalent encryption standards.
  • Access controls — We enforce strict role-based access controls (RBAC) and the principle of least privilege, ensuring that only authorized personnel have access to sensitive information and only to the extent necessary to perform their duties.
  • Multi-factor authentication — All internal systems and administrative access require multi-factor authentication (MFA) to prevent unauthorized access from compromised credentials.
  • Regular security audits — We conduct regular internal and external security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses in our infrastructure and processes.
  • Employee training — All Volition Solutions team members receive regular security awareness training, including phishing simulation exercises and data handling best practices.
  • Incident response — We maintain a documented incident response plan and are prepared to respond swiftly and effectively to any security incident.

As a managed service provider, Volition Solutions maintains SOC 2 aligned practices across our operations. Our security controls, policies, and procedures are designed to meet the Trust Services Criteria for security, availability, processing integrity, confidentiality, and privacy. We are committed to maintaining the highest standards of operational security for both our own infrastructure and the client environments we manage.

While we implement robust security measures to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable and industry-leading measures to safeguard your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Service-related data — We retain information related to our service delivery for the duration of our business relationship and for a reasonable period thereafter to support any follow-up needs, warranty obligations, or potential reengagement.
  • Legal and regulatory obligations — Certain information may be retained for longer periods as required by applicable laws, regulations, or industry requirements, including tax, accounting, and compliance obligations.
  • Dispute resolution — We may retain information as necessary to resolve disputes, enforce our agreements, and establish or defend legal claims.
  • Client data — All client environment data, including IT systems data, network configurations, security logs, and related information, is retained and disposed of in accordance with the terms specified in each client's individual service agreement. Upon termination of services, client data is handled per the data return and destruction provisions of the applicable agreement.

When personal information is no longer needed for the purposes described above, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

6. Your Rights

We respect your rights regarding your personal information. Depending on your location and applicable law, you may have the following rights:

  • Right to access — You have the right to request a copy of the personal information we hold about you and to receive information about how it is being used.
  • Right to correction — You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to deletion — You have the right to request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
  • Right to opt out of marketing — You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages that are necessary for the delivery of our services.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt out of the sale or sharing of your personal information (note: Volition Solutions does not sell personal information)
  • The right to non-discrimination for exercising your privacy rights
  • The right to correct inaccurate personal information
  • The right to limit the use and disclosure of sensitive personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to verifiable consumer requests within the timeframes required by applicable law.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content.

Essential Cookies

We use essential cookies that are necessary for the proper functioning of our website. These cookies enable core functionality such as page navigation, access to secure areas, and basic site operations. Essential cookies cannot be disabled without affecting the functionality of the website.

Analytics

We use Vercel Web Analytics to collect anonymized usage data about how visitors interact with our website. This helps us understand traffic patterns, identify popular content, and improve the overall user experience. Vercel Web Analytics is designed to be privacy-friendly and does not use cookies for tracking individual users across websites.

No Third-Party Advertising Cookies

Volition Solutions does not use third-party advertising cookies or tracking pixels on our website. We do not participate in ad networks, and we do not allow third-party advertisers to place cookies or track our visitors for the purpose of serving targeted advertisements.

8. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Volition Solutions. These links are provided for your convenience and informational purposes only.

We are not responsible for the content, privacy practices, or security measures of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information. The inclusion of a link on our website does not imply endorsement, sponsorship, or affiliation with the linked site or its operators.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect, solicit, or maintain personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the information provided in the "Contact Us" section below, and we will work to remove the information promptly.

10. Changes to This Policy

Volition Solutions reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you through our website, email, or other appropriate means.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please contact us using any of the following methods:

We will make every effort to respond to your inquiry in a timely manner, typically within five (5) business days of receipt.