Ongoing Management
This is where the real value lives. 24/7 monitoring, proactive maintenance, strategic optimization, and a dedicated team that knows your environment inside and out; every single day.
What Does Ongoing Management Include?
Ongoing Management is the continuous operation, monitoring, and optimization of your entire IT environment. This is where Volition Solutions becomes an extension of your team; handling everything from daily support requests to long-term strategic planning.
24/7 Monitoring & Alerting
Every server, workstation, network device, and cloud service is monitored around the clock. Automated alerts trigger immediate response from our operations center before issues escalate.
Help Desk Support
US-based engineers available via phone, email, and portal. Password resets, software issues, connectivity problems, hardware failures; your team gets fast, friendly, expert support every time.
Patch Management
Automated deployment of OS patches, firmware updates, driver updates, and application patches; tested before deployment and scheduled to avoid business disruption.
Security Operations
Continuous threat monitoring, endpoint protection management, email security (CheckPoint), domain authentication (Valimail), phishing simulations, and incident response.
Backup Verification
Daily automated backup checks and monthly recovery testing using DropSuite and our backup infrastructure. Your data is always recoverable; guaranteed.
Vendor Management
We handle all vendor relationships; ISPs, SaaS providers, hardware manufacturers, telecom carriers. One call to us replaces a dozen calls to vendors.
Microsoft 365 & Azure Management
Ongoing administration, optimization, license management, security configuration, and user provisioning across your entire Microsoft ecosystem.
Strategic Business Reviews
Quarterly meetings with your leadership to review performance metrics, discuss upcoming business needs, update the technology roadmap, and plan budget allocations.
Why Ongoing Management Matters
Technology doesn't stand still; and neither do threats. The IT environment you deploy today will drift, degrade, and become vulnerable without continuous expert management.
Prevent issues before they happen
Our proactive monitoring catches 95% of problems before users notice. Disk filling up? Certificate expiring? Hardware degrading? We handle it before it becomes a crisis.
Maintain security posture
New vulnerabilities are discovered daily. Without continuous patching, monitoring, and adaptation, your security posture degrades within weeks of deployment.
Optimize costs continuously
We identify underutilized resources, right-size cloud workloads, renegotiate vendor contracts, and eliminate waste on an ongoing basis; saving you money every month.
Free your team to focus on business
When IT works seamlessly, your team spends their time on revenue-generating activities instead of troubleshooting technology. That's the real ROI of managed services.
How We Manage Your Environment
Daily Operations
24/7 monitoring, alert triage, ticket resolution, backup verification, and security event review. Our operations center is always on, always watching, always responding.
Weekly Maintenance
Scheduled patching, system health checks, performance optimization, and proactive maintenance tasks. Maintenance windows are coordinated with your team to avoid disruption.
Monthly Reporting
Detailed reports covering system health, ticket metrics, security events, backup status, and compliance posture. You see exactly what we're doing and how your environment is performing.
Quarterly Business Reviews
Strategic sessions with your leadership team to review KPIs, discuss upcoming initiatives, update the technology roadmap, and align IT strategy with evolving business needs.
Annual Reassessment
A full refresh of your IT assessment; evaluating progress, identifying new opportunities, and updating the multi-year roadmap to keep your technology strategy current.
When Does This Start?
- Immediately after implementation; The moment your systems are deployed and validated, our monitoring and management begins. There's no gap in coverage.
- During the hypercare period; For the first 2-4 weeks, you get elevated support as we fine-tune configurations and address any post-deployment adjustments.
- Continuously, 24/7/365; Ongoing management doesn't pause for holidays, weekends, or after-hours. Your business runs around the clock, and so do we.
- Evolving with your business; As your organization grows, adds locations, hires employees, or enters new markets, your managed services scale seamlessly with you.
Our Service Level Commitments
Critical Issues
15-minute response time. 1-hour resolution target. System-down events and security incidents get immediate, all-hands attention.
High Priority
30-minute response time. 4-hour resolution target. Issues affecting multiple users or degrading business operations.
Standard Requests
1-hour response time. 8-hour resolution target. Individual user issues, access requests, and general IT support.
99.9% Uptime Guarantee
We guarantee 99.9% uptime on all managed infrastructure; backed by SLA credits if we fall short. We put our money where our commitments are.